PRISTINE MOSS LLC, located at 2318 W Sumaya Pl, Tucson, AZ 85741-3709, and operating the website pristinemoss.site, is dedicated to providing high-quality women’s clothing. Our products are priced between $250 and $350. This Shipping Policy outlines the details regarding the processing, delivery, and associated costs of your orders. By placing an order with us, you agree to abide by the terms and conditions of this policy. If you have any questions or concerns, please feel free to contact our customer service at katrina@pristinemoss.site or 5209559976.

I. Order Processing

1. Order Confirmation: Once you place an order on our website, you will receive an immediate order confirmation email at the email address you provided during checkout. This email will contain a detailed summary of your order, including the specific items of women’s clothing you purchased, their quantities, colors, and sizes, as well as the total amount charged (including product prices, applicable taxes, and shipping fees). If you do not receive this confirmation email, please check your spam or junk folder. If it is still not found, contact our customer service without delay.
2. Processing Time: We strive to process all orders promptly. Under normal circumstances, orders are processed within 3 business days after the payment has been successfully verified. However, during peak seasons such as holidays, fashion seasons (e.g., the start of a new season when new collections are launched), or special promotional events, the processing time may be extended. In such cases, we will send you an email notification to keep you informed of the expected delay. Additionally, if you have ordered customized or personalized clothing items, these will require additional processing time, and we will inform you of the estimated processing duration when you place the order.

II. Shipping Methods and Carriers

1. Available Shipping Methods: We offer a variety of shipping options to meet your different needs, including standard ground shipping, expedited shipping, and express shipping. The available choices and their corresponding costs will be clearly displayed during the checkout process, based on factors such as your shipping address, the size and weight of your order, and the destination location.
   • Standard Ground Shipping: This is our most cost-effective shipping option. Delivery times generally range from 2 to 5business days within the contiguous United States. For shipments to Alaska and Hawaii, the delivery time may be extended by an additional 3 to 8 business days. It is suitable for customers who are not in a hurry to receive their orders and want to save on shipping costs.
   • Expedited Shipping: If you need your order to be delivered more quickly, you can opt for expedited shipping. Delivery times for expedited shipping typically range from 2 to 5 business days within the United States. This option is ideal for those who require their women’s clothing items in a relatively short period, such as for an upcoming event or as a replacement for items that need to be worn soon.
   • Express Shipping: For the fastest delivery, we provide express shipping. Express shipments are usually delivered within 3 business day or 8 business days, depending on the destination. This service is recommended for customers with urgent needs, such as last-minute fashion emergencies or for gifting purposes where timing is crucial. Please note that delivery times may vary slightly depending on the specific location and any unforeseen circumstances.
2. Carriers: We have established partnerships with reliable shipping carriers, including UPS, FedEx, and USPS, to ensure the safe and timely delivery of your orders. Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s official website. The carrier’s website will provide real-time updates, including information on the shipment’s current location, the estimated time of arrival at each transit point, and the final estimated delivery time.

III. Shipping Costs

1. Cost Calculation: Shipping costs are determined based on several factors, including the shipping method you select, the destination address (whether it is a residential or commercial address), the size and weight of your order, and the total value of your purchase. Larger and heavier orders, as well as those being shipped to more remote locations, may incur higher shipping fees. The exact shipping cost will be clearly displayed during the checkout process before you finalize your order, allowing you to make an informed decision. We maintain a transparent pricing system to ensure that you are fully aware of the shipping expenses associated with your order.
2. Free Shipping: From time to time, we may offer free shipping promotions on certain orders or to specific locations. For example, we may provide free standard ground shipping on orders that exceed a certain amount, such as $9.9. Eligibility for free shipping will be clearly stated on our website, in our promotional materials, and during the checkout process. Please note that free shipping promotions are subject to change and may have specific terms and conditions, such as being applicable only to certain products or within a limited time period.

IV. Delivery Times

1. Estimated Delivery Times: The estimated delivery times provided for each shipping method are based on normal shipping conditions. However, actual delivery times may be affected by various factors, such as adverse weather conditions (including heavy rain, snowstorms, or hurricanes), carrier backlogs due to high shipping volumes, holidays, and the specific characteristics of the destination address. For instance, deliveries to rural or hard-to-reach areas may take longer than expected. We are not responsible for any delays caused by the shipping carrier or unforeseen circumstances beyond our control. In the event of significant delays, we will make every effort to keep you informed of the situation and provide updates on the expected delivery time.
2. Shipping to Remote or Rural Areas: Shipping to remote or rural areas may not only take longer but may also incur additional shipping costs. If your shipping address is in a remote or rural location, our system will automatically detect this during the checkout process, and you will be notified of any potential delays or extra charges. These additional costs are due to the higher delivery expenses associated with reaching these areas. We will do our best to provide you with the most accurate information regarding shipping to these locations, but please understand that delivery times may be less predictable compared to urban areas.

V. Shipping Address

1. Accuracy: It is your responsibility to provide an accurate and complete shipping address. This includes the correct street address, apartment or suite number (if applicable), city, state, zip code, and contact phone number. We cannot be held responsible for orders that are undeliverable due to incorrect or incomplete address information provided by you. If an order is returned to us because of an incorrect address, you will be responsible for any additional shipping costs required to reship the order. We recommend double-checking your address details before submitting your order to avoid any potential issues.
2. Changing Shipping Address: If you need to change the shipping address for an order that has not yet been shipped, please contact our customer service as soon as possible. We will do our best to accommodate your request, but there may be a limited window of opportunity to make the change. Once an order has been shipped, we may not be able to change the shipping address. In such cases, you may need to contact the carrier directly to arrange for the package to be forwarded, and the carrier may charge additional fees for address changes or package forwarding services.

VI. Order Tracking

1. Tracking Number: Once your order has been shipped, you will receive a shipping confirmation email that includes a unique tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. The tracking information will typically include details such as the date and time of shipment, the origin location, the current location of the package, the estimated time of arrival at each transit point, and the expected delivery date. Some carriers may also offer additional features, such as the ability to receive text or email notifications when the package reaches certain milestones.
2. Delivery Confirmation: Most shipments require a signature upon delivery. This is to ensure the security of your package and to confirm that it has been received by the intended recipient. If you are not available to sign for the package, you may be able to provide specific delivery instructions during the checkout process, such as leaving the package at a safe location or with a neighbor. Alternatively, you can contact the carrier directly to arrange an alternative delivery option, such as redirecting the package to a nearby pickup point. Some carriers may also offer the option to authorize delivery without a signature, but if you choose this option, you assume the risk of loss or damage to the package.

VII. Lost, Damaged, or Missing Packages

1. Lost Packages: If you believe that your package has been lost in transit, please contact our customer service within 3 business days of the expected delivery date. We will initiate an investigation in collaboration with the shipping carrier. You may be required to provide additional information, such as the tracking number, order details, and any relevant communication with the carrier. If the package is confirmed to be lost, we will, at our discretion, either issue a full refund for the order (including shipping fees) or reship the order to you. Please note that the investigation process may take some time, and we will keep you updated on the progress.
2. Damaged Packages: If your package arrives damaged, please do not accept the delivery. Instead, reject the package and notify our customer service immediately. You should also take photos of the damaged package and its contents from multiple angles as evidence. We will arrange for a replacement or a full refund, including the cost of shipping, depending on your preference. If you have already accepted the delivery but later discover damage, please contact us within 5 business days and provide the necessary evidence. We will assess the situation and take appropriate action.
3. Missing Packages: If you have received a shipping confirmation but have not received your package within the expected delivery time, please contact our customer service. We will first verify the shipping details and check with the carrier to determine the status of the package. In some cases, the package may be delayed due to unforeseen circumstances, and we will provide you with updates on its expected arrival. If, after a reasonable investigation, the package is still missing, we will either issue a refund or reship the order, depending on your preference.

VIII. International Shipping (if applicable)

Currently, we only offer shipping services within the United States. However, if in the future we expand our operations to include international shipping, additional fees, customs duties, and taxes will apply. These charges are the responsibility of the recipient and will be in addition to the shipping cost. Customs duties and taxes are determined by the customs authorities of the destination country and are based on factors such as the value, quantity, and nature of the goods. We will provide detailed information on international shipping policies, including the estimated costs and procedures, at the time of implementation.

IX. Contact Us

If you have any questions, concerns, or special requests regarding our shipping policy or your order, please contact our customer service at: PRISTINE MOSS LLC 2318 W Sumaya Pl, Tucson, AZ 85741-3709 Email: katrina@pristinemoss.site Phone: 5209559976

We reserve the right to update this Shipping Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.