FAQs

PRISTINE MOSS LLC, located at 2318 W Sumaya Pl, Tucson, AZ 85741-3709 and operating the website pristinemoss.site, is dedicated to providing high-quality women’s clothing priced between $250 and $350. This FAQs policy aims to address common inquiries and concerns you may have regarding our products, services, and policies. If you don’t find the answers you need here, please feel free to contact our customer service at katrina@pristinemoss.site or 5209559976.

I. Product-Related Questions

1. What types of women’s clothing do you offer? We offer a diverse range of women’s clothing, including dresses (such as evening gowns, cocktail dresses, and casual sundresses), tops (blouses, t-shirts, sweaters), bottoms (skirts, pants, shorts), outerwear (coats, jackets, vests), and accessories (scarves, belts). Our collection caters to various styles, from classic and elegant to trendy and casual, suitable for different occasions like work, parties, formal events, and everyday wear.
2. How do I choose the right size for your clothing? We provide a detailed size chart on our website for each type of clothing. Please measure your body accurately using a flexible measuring tape. For example, when measuring for a dress or top, measure your bust, waist, and hips. For pants, measure your waist and inseam. Compare your measurements with the size chart to find the best fit. Keep in mind that different styles may have slightly different fits, so also read the product description for any specific sizing notes. If you’re still unsure, our customer service team is available to assist you.
3. What materials are your clothes made of? Our clothing is made from a variety of high-quality materials. For dresses and tops, we use fabrics like silk, cotton, polyester, and blends. Silk offers a luxurious feel and a beautiful drape, cotton is breathable and comfortable for everyday wear, and polyester provides durability and wrinkle resistance. Outerwear may be made from materials such as wool, leather, or synthetic blends for warmth and protection. The product description for each item clearly indicates the materials used.
4. How should I care for my purchased clothing? The care instructions vary depending on the fabric. For silk items, we recommend dry cleaning or gentle hand washing in cold water with a mild detergent specifically for silk. Cotton clothing can usually be machine washed in cold water on a gentle cycle and tumble dried on low heat. Wool items should be dry cleaned or hand washed carefully in cold water and laid flat to dry to prevent shrinking. Always check the care label attached to the clothing for specific instructions.
5. Do you offer custom or tailored clothing? Currently, we do not offer custom or tailored clothing. However, we strive to provide a wide range of sizes and styles to meet the needs of our customers. If this changes in the future, we will update our website and communicate the details of our custom/tailored services, including the process, pricing, and available options.

II. Ordering and Payment Questions

1. How do I place an order on your website? To place an order, browse our website and select the women’s clothing items you want to purchase. Click on the item to view details, choose your desired size and color, and then click “Add to Cart.” Once you’ve added all the items you wish to buy, click on the shopping cart icon. Review your order, adjust the quantity if needed, and apply any discount codes. Then, click “Checkout.” Enter your shipping address, billing information, and choose a payment method. After verifying all the details, click “Place Order.” You will receive an order confirmation email shortly.
2. What payment methods do you accept? We accept major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we support payments through PayPal. All payment transactions are processed securely to protect your financial information.
3. Can I cancel or modify my order? If you need to cancel or modify your order, please contact our customer service as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. However, once the order has entered the processing stage or has been shipped, it may not be possible to cancel or make significant changes. In such cases, you will need to follow our return and refund policy.
4. Is my payment information secure? Yes, we take the security of your payment information seriously. Our website uses industry-standard security measures, such as Secure Socket Layer (SSL) encryption, to protect your data during transmission. We also comply with all relevant data protection regulations and do not store your full credit card details on our servers.

III. Shipping and Delivery Questions

1. How long does it take to receive my order? The delivery time depends on several factors, including the shipping method you choose and your location. For standard ground shipping within the contiguous United States, it typically takes 3 to 5 business days. Expedited shipping usually reduces the delivery time to 3 to 5 business days, and express shipping can deliver your order within 3 business day or 5 business days. You can check the estimated delivery times during the checkout process. Please note that these are estimates and may be affected by factors like holidays, weather conditions, and carrier backlogs.
2. Do you ship internationally? Currently, we only ship within the United States. If we expand our shipping services to international destinations in the future, we will provide detailed information about international shipping options, including shipping costs, delivery times, and any additional fees such as customs duties and taxes. You can check our website for updates or contact our customer service for more information.
3. What if my package is lost, damaged, or missing? If you suspect your package is lost, contact our customer service within 3 business days of the expected delivery date. We will work with the shipping carrier to investigate. If the package is damaged upon arrival, do not accept it and notify us immediately. Provide photos of the damaged package as evidence. If you have a shipping confirmation but haven’t received the package, reach out to us, and we’ll help you track it down. Depending on the situation, we may issue a refund, reship the order, or provide other appropriate solutions.
4. Can I track my order? Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your shipment on the shipping carrier’s website. The tracking information will show you the current location of the package, estimated delivery date, and any updates on its journey.

IV. Returns and Refunds Questions

1. What is your return policy? You can return eligible items within 3 days of delivery. The clothing must be in its original condition, unworn, unwashed, with all tags attached. You need to provide a valid proof of purchase. To initiate a return, contact our customer service to obtain a Return Merchandise Authorization (RMA) number. Once you have it, package the item carefully and send it back to us at the specified address. We will inspect the returned item, and if it meets our criteria, we will process your refund.
2. How long does it take to receive a refund? After we receive the returned item, it will take 3 business days for us to inspect it. If the item is approved for a refund, we will process the refund within 5 business days. The refund will be issued to the original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider, usually taking an additional 3 to 5 business days.
3. Do I need to pay for return shipping? In most cases, you are responsible for the cost of return shipping. However, if the return is due to a defect in the product or an error on our part, we will cover the return shipping cost. Contact our customer service to discuss the specific circumstances and determine your eligibility for a shipping cost reimbursement.

V. Account and Website Questions

1. How do I create an account on your website? On our website, click on the “Create Account” link. Enter your email address and create a password. You may also be asked to provide some basic personal information like your name and contact details. After filling in the required fields, click “Submit” to create your account. Having an account allows you to track your orders, save your shipping and billing information for future purchases, and receive personalized offers.
2. I forgot my password. How can I reset it? If you forget your password, click on the “Forgot Password” link on the login page. Enter the email address associated with your account, and we will send you an email with instructions on how to reset your password. Follow the steps in the email to create a new password. If you don’t receive the password reset email, check your spam or junk folder.
3. Is my personal information safe on your website? We are committed to protecting your personal information. We use security measures to safeguard your data from unauthorized access, disclosure, or misuse. We only collect the information necessary to process your orders and provide you with our services. Your personal information is stored on secure servers, and we comply with all applicable data protection laws. You can review our Privacy Policy on our website for more detailed information about how we handle your personal information.

This FAQs policy is subject to change. We will update this page as needed to reflect any changes in our products, services, or policies. Your continued use of our website and services indicates your acceptance of any such changes.